FAQ
General Questions
What products do you sell? We specialize in high-quality insulated water bottles, tumblers, and drinkware. Our products feature double-wall vacuum insulation to keep drinks cold for up to 24 hours and hot for up to 12 hours.
Where are you located? We are an online store shipping to customers throughout the United States.
Shipping & Delivery
What are your shipping options? We offer the following shipping methods within the US:
- Express Shipping: 3-6 business days — $20
- Free Standard Shipping: 7-14 business days — $0 (most popular)
- Free Shipping: 7-14 business days — $0
- Standard Shipping: 7-14 business days — $10
How long does shipping take?
- Express: 3-6 business days
- Standard / Free Shipping: 7-14 business days
Delivery times are estimates and may vary slightly depending on your location and order processing time.
Do you offer free shipping? Yes! We provide free shipping options on qualifying orders (7-14 business days).
Do you ship internationally? Currently, we only ship within the United States.
Orders & Tracking
How can I track my order? Once your order ships, we will send you a tracking number via email. You can also track your order directly from your account on our website.
How long does it take to process my order? Orders are usually processed and shipped within 1-3 business days.
Can I change or cancel my order? Please contact us as soon as possible after placing your order. We can accommodate changes or cancellations only if the order has not yet been processed.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery. Items must be in original condition, unused, and in original packaging.
How do I return an item? Contact our customer support team with your order number. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the item is defective.
Do you offer refunds? Refunds will be issued to the original payment method once we receive and inspect the returned item. Refunds for defective items will include return shipping reimbursement.
Product Questions
Are your bottles leak-proof? Yes, all our tumblers and water bottles are designed to be leak-proof and spill-resistant.
Are your products BPA-free? Yes, all Fameglassware products are made with food-grade stainless steel and are BPA-free.
How do I clean my tumbler? We recommend hand washing with warm soapy water. Most lids are top-rack dishwasher safe — please check the product description for specific care instructions.
Still have questions? Feel free to contact us at [your email] or through the chat/support button. We’re happy to help!